<SKILLS>
OFFICE:
Project & Event Planning and Management, Executive Admin., Customer Service and Help Desk, Staff Hiring, Training & Evaluation, 10-Key Touch, Type 65 WPM, Data Entry-9,000 KS, Certified Real Estate Professional Assistant (REPA), Real Estate License (NC & SC), and other general office skills..
SOFTWARE:
MS Word/Excel/Powerpoint/Visio/Access/Publisher, Quickbooks Pro, Quicken, Frontpage, Internet Explorer, MS Image Composer, MS Windows 98/2000/XP, Top Producer, WiseAgent, Tempo, AltaPoint, WordPress, Meetup, Facebook, tumblr, Google Drive, DropBox, DrChrono, and various other software programs.
TECHNICAL:
PC and Software Training, Software & Hardware Installation, PC Upgrade and Maintenance, Help Desk Support, Web Design, Website Management, Database Creation & Administration, and I-Net+ & CIW Associate Certified
<EXPERIENCE>
Center for Advanced Medicine and Clinical Research: 19620 W. Catawba Ave Ste 100, Cornelius, NC 28031; June 2010 to Present – Title: Special Projects Assistant Duties: Assistant to Medical Director, COO, Special Projects Manager and Operations Manager. Other responsibilities include: patient services, lab report processing, chart prep, patient billing, order processing, seminar planning and management, online marketing, blog and website management, travel arrangements, IT Support, and other general office duties.
CRH Business Services (self-employed/contract): 19825-B North Cove Rd #119, Cornelius, NC 28031; June 1991 to June 2010: Reason for leaving: Accepted FT position
Assistant Property Manager/Leasing Agent: (Birchcroft Apartments) Contract Term: 8 months (2009 – 2010) Leasing Agent and Assistant Community Manager for 155 unit complex in East Charlotte. Experienced in AMSI.
Property Manager & Closing Coordinator: (Keller Williams Realty) Contract Term: 1 year (2008 – 2009) Management and leasing of rental properties to include: advertising, screening and maintenance. Office administration, marketing materials design, marketing plan implementation, and customer service. File creation and maintenance, and other general office duties. Creation of flyers and brochures, posting of listings on MLS and online, all contract to close scheduling and follow-up, attending closing as required, and post closing follow-up. Database entry and maintenance using Top Producer 7i to include Action plan creation. Creation and maintenance of websites and blog.
Listing & Closing Coordinator: (Southern Winds Realty) Contract Term: 2 years (2006 – 2008) Creation of flyers and brochures for listings, posting of listings on MLS and online, all contract to close scheduling and follow-up, attending closing as required, and post closing follow-up. Database entry and maintenance using Top Producer 7i to include Action plan creation. Creation and maintenance of agent’s website, blog & listing updates.
Website Creation and Maintenance: (Jamison Realty) Contract Term: 6 months (2007) Creation and maintenance of agent’s website, blog & listing updates.
IT Assistant: (BSN Medical) Contract Term: 4 months (2005) Assisted IT Director and IT Manager in creating an Asset Tracking Database using MS Access, and creating PowerPoint presentations and Visio diagrams to show process flows and network diagrams.
Sasser Virus Support Team: (Microsoft – Volt Services) Contract Term: 4 months (2005) Assist customers in removing the Sasser Worm from their PC’s and instructing customers how to protect their PC’s from potential threats in the future.
Web Design & Project Coordinator: (MAL Entertainment Inc) Contract Term: 1 year (2004) Project consisted of creating a membership website community and reorganizing this newly restructured small business.
Help Desk Assistant Team Lead (IBM) Contract Term: 1 year (1995) – with responsibilities consisting of assisting customers with how-to questions and problem solving, training new employees, creating and maintaining training materials, creating and maintaining the procedures database for the desk in Lotus Notes, and assisting the Team Lead with such responsibilities as participating in conference calls, researching stats and producing reports, and writing procedures.
Technical Support Analyst (First Union) Contract Term: 4 months (1994) – for software (PC Invision, MS Office 95 & 97, Internet Explorer, and Rumba) & hardware installations, Hyper Terminal & Terminal setup, Modem setup for dial-up communications.
Executive Administrative Assistant to Vice Presidents, Presidents, CEOs, and CFOs; and Office Coordinator (Hanes Intimates) Contract Term: 18 months (1991-1993) – with duties including Administrative Assistant to the President and Vice President, reorganizing & creation of the office files and procedures, administration of employee benefits programs and payroll.
MAL Entertainment Inc: 8001 North Tryon Street, Charlotte, NC 28262; Office, Project & Event Administrator; September 2005 to March 6, 2007: Reason for Leaving – Company cutbacks
Office Administrator: Setup accounting processes and other office processes for the company, day to day administration and management of the office, accounts payable & accounts receivable, human resources administration, and other office related responsibilities.
Project & Event Administrator: Project research, organization, implementation and administration for all company projects. Event planning, organization, implementation and administration for all company events.
Web Design: Continued maintenance, membership management, and adding of additional features for a membership community website for which I designed and implemented for the company.
BellSouth Communication Systems (contract employee) 3421-H St. Vardell Lane, Charlotte, NC 28217; Project Management Administrative Assistant; November 2001 to January 2004: Reason for leaving: Cutbacks
Provided Administrative Support to six (6) Project and Field Managers, and backup for Receptionist.
Travel arrangements, expense report processing and time reporting for select Project Managers and all Field Technicians.
Creation of MS Visio diagrams, Project Documentation, and MS Access databases for projects as necessary.
Project scheduling, conferencing, progress reporting, forecasting and implementation data collection for all projects.
Digital Connections 15105-D John J. Delaney Drive, Box 142, Charlotte, NC 28277; Office Manager/ Technical Associate/Project Manager; January 1997 to June 2001: Reason for leaving: Company Closed
Office organization and procedure creation including procedure manual creation, work order routing and dispatching, file system creation, and basic office operation implementation.
Account management, recruitment, and project management. Customer Service including handling of complaints.
Database creation using Lotus Approach and Lotus Notes.
Payroll and benefits processing, Accounts Payable and Receivable processing using Quickbooks Pro.
Trade Show, Convention, and meeting planning and setup to include: freight scheduling, booth setup and tear-down, booth design, coverage scheduling, and literature preparation and contact follow-up.
Recruiting of personnel for open long-term and short-term contract and permanent positions.
Schedule and conduct one-on-one and group software and peripherals training for MS Office, Lotus SmartSuite, Quickbooks Pro, printers, microphones, video capture, scanners, zip drives and tape backup drives; Group classes consist of 2-8 students.
<EDUCATION>
IT University; online courses; Basic setup, page management and marketing courses for Facebook, Twitter, LinkedIn, Basic Social Media Marketing; Completed June 2015. Classes currently in progress: Reddit, Marketing with Google & YouTube, Marketing Tools & Tips, Tumblr, Pinterest
EventTrix: Event Management Certification; Completed April 2015
JY Monk School of Real Estate; Charlotte, NC; NC Real Estate Broker Pre-Licensing Course; Completed June 2006. Hold a real estate license in North Carolina and South Carolina.
Mingle School of Real Estate: Charlotte, NC; Real Estate Professional Assistant (REPA) Certification; Completed July 2007.
The Fourth R; Charlotte, NC; CIW Certification Training; May 29, 2001 to July 11, 2001; I-Net+ & CIW Associate Certified.
ECPI College of Technology; Charlotte, NC; Associate of Applied Science Degree; September 1995 to February 1997; 3.50 grade point average; Member of National Honor Society.
Indian Land High School; Route 2, Highway 521, Fort Mill, SC; August 1978 to June 1982; Diploma.